Refund Policy

1. Scope

• Lite ($5/month, 500 saves) and Pro ($12/month, 1,500 saves) are the only plans this policy covers.
• If you pay in USD, Polar is the seller and payment processor of record for your transaction, and your receipt is issued in Polar's name. Refunds approved under this policy are issued by Polar on our instruction.
• If you pay in Korean Won, see Section 6 for the domestic refund process.

2. Refund Eligibility

We refund a charge in full or in part under the following rules:

• Requested within 7 days of the charge. If you request a refund within 7 days of a charge, we refund it in full, regardless of how much you used the paid plan during that period.
• Duplicate charge, incorrect amount, or service outage. If you were charged twice for the same billing period, charged an incorrect amount, or could not use the paid service due to an outage on our side, we refund the affected amount in full, or the undelivered portion if only part of the service was unavailable.
• Requested after 7 days. Once the 7-day window in item 1 has passed, unless item 2 applies, you may choose one of the following:
  • (a) Scheduled cancellation (default).We cancel only your next scheduled renewal. You keep paid-plan access through the end of the billing period you already paid for. Request this any time: if you pay in USD through Polar, use the "Manage subscription" button on your account page; if you pay in Korean Won, use the ‘구독 해지’ (Cancel subscription) button on the Korean-language account page (/account).
  • (b) Immediate cancellation with a prorated refund. Your paid-plan access ends the day you request it, and we refund the unused portion of the current billing period. The refund amount is: charge amount − charge amount × (days from the charge date to your cancellation request ÷ total days in that billing period), rounded down to the smallest unit of the charge currency. If you registered a payment method during your free trial, we treat the trial end date as the charge date for this calculation for your first billing period (cancel immediately before the trial end date, and you receive a full refund). We do not charge a separate cancellation fee. Request this by email (see Section 3).
  If you do not specify a choice, we process it as (a).
• Ineligible requests. Requests made outside the above rules do not qualify for a refund. We will tell you the specific reason in writing when we decline a request.

3. How to Request a Refund

Send a refund request to kezilac.works@gmail.comwith your account email and the charge you are disputing. If your payment was processed by Polar, you may also contact Polar's customer support directly; when a request reaches us through Polar's support channel, we respond within 48 hours, consistent with Polar's Merchant of Record support requirements.

4. Processing Time

Once a refund is approved, we initiate the refund to your original payment method within 3 business days. The time for the refund to appear in your account or on your statement depends on your card issuer or bank and is outside our control.

5. Effect on Your Subscription

Approving a refund under item 1 or item 2 of Section 2 also cancels your next scheduled renewal at the same time. We do not issue a refund while leaving a future automatic charge in place. If you want to keep your subscription active going forward and only dispute a past charge, tell us that explicitly in your request. For the immediate-cancellation refund under Section 2, item 3(b), your paid-plan access ends the same day, not only your next renewal.

6. Refunds for Korean Won (Domestic) Payments

If your subscription is billed in Korean Won through PortOne, refunds are processed through PortOne's cancellation flow under the same eligibility rules in Section 2, and under the terms of our Korean-language Terms of Service and consumer protection law applicable to domestic transactions. This also covers a prorated upgrade charge (the remaining-period difference charged when you switch from Lite to Pro while your KRW subscription is active) — the same Section 2 rules apply to that charge. Contact us at the email above to start a domestic refund request.

7. Company / Seller Information

• Business name (brand): kez-works (케즈웍스)
• Represented by: JIN HA RIN
• Business registration number: 552-45-01234
• E-commerce registration no.: 2026-Suwon Yeongtong-1184 (Yeongtong-gu, Suwon-si)
• Business address: #460, 46, Edu town-ro 106beon-gil, Yeongtong-gu, Suwon-si, Gyeonggi-do 16509, Republic of Korea
• Phone: +82-10-9108-7714
• Email: kezilac.works@gmail.com

8. A Note on This Policy's Scope

This policy states clear, rule-based refund conditions rather than open-ended discretionary language, in line with Merchant of Record domain review requirements.

9. Contact

Questions about this policy may be sent to kezilac.works@gmail.com.